IA, Wireframing. Goal: Engagement, User satisfaction

I worked with Motorola Solutions for about 5 weeks (freelance) on a massive project that included folding an external B2B customer portal into their main .com site. I worked directly with the product team and stake holders in order to create a new IA that better organized the content for their B2B customers. As the information is highly technical and the user groups & subsequent needs are very diverse, I conducted user interviews and requirements gathering from stake holders in order inform the wireframing process. Each step of wireframing was benchmarked against the major KPI’s. I created about 20 wireframes which included micro-interactions.

  • Role IA, UX, User Research
  • For Motorola Solutions
  • Date May 15, 2016